Product Shipping Services
Our shipping services Include:
- Shipment of furniture to your residence
- Shipments are delivered via LTL, UPS, FedEx, or other major carriers
- Products ship from our warehouse within 48-72 hours
- Products are shipped via ground and can take 4 to 10 business days to be delivered depending on your location
- Once your order has shipped, tracking information will be provided to you
- If you believe your products have been been damaged due to shipping, you must contact our support team within 2 days of receiving your shipment to report the issue
What are my delivery options and how do I calculate the delivery fee to my area?
When you checkout with your order you will be able to calculate the shipping costs of your order before you place it. Most of our packages ship by UPS or FedEx, however depending on the size of the order or products we may ship through other LTL carriers at times.
My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?
Yes, this is a common situation, and we are happy to hold your shipment for you.
Can I pick up my merchandise at my local store?
We do not have any customer pickup locations. All of our furniture products are shipped directly from our warehouses.
Will I receive all of the items on my order at the same time?
Some of our furniture is shipped in multiple boxes and leave our warehouses the same day, and most times these boxes will arrive at the same time, but do to variations in shipping logistics we can’t guarantee all boxes will arrive on the same day.
Can you ship to an address other than my billing address?
Yes, just use whatever shipping address you would like when you checkout.
Will my merchandise be assembled at the time of delivery?
No, sorry, all furniture is designed to be easily assembled by our customers. This reduces your costs, makes items easier and less expensive to ship, and makes it easier for our customers to bring large pieces of furniture into their homes and apartments. Assembly instructions are included with all products and can also be downloaded online.
Does someone need to be home to accept my delivery?
Yes, we ask that you be home to receive packages or pallet from an LTL shipper. We will call to setup an appointment based on your availability.
What if I have an issue during or after my delivery?
Please contact our support team for assistance with any concerns you may have.
Can I request delivery on a Saturday or Sunday?
No, items will arrive based on when they were shipped, and scheduling is not possible. You will however receive a tracking number and will know beforehand what your estimated shipping day and time are.
What happens if a third-party shipping provider delivers my furnishings and I have a problem?
Please contact our support team for assistance with any concerns you may have. Please take pictures and contact us immediately
Do you ship to Canada?
Yes, we do.
Do you ship overseas?
No, we currently do not.
What if my items do not fit upon delivery?
Our furniture is shipped in multiple boxes and makes it easier for our customers to bring large pieces of furniture into their homes and apartments. Please contact our support team for assistance if you have problems.
How will I know if my furniture will fit through my door?
All of our furniture is shipped in multiple smaller boxes to make it easy to fit through doors. While we’ve never experienced a customer who couldn’t fit our products through there door, please notify us if there is an issue with the size of an item
Do you refurbish furniture as well?
No, we only sell new pieces at this time.
How much is shipping?
Shipping charges are calculated based on your location prior to checkout. Shipping and handling charges are based on standard FedEx rates in most cases.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard, American Express, Discover. We also offer financing.
Where do you ship?
Solomon’s Furniture will ship your products within the United States and Canada. There will be an additional charge for Alaska, Hawaii and Canada.
Is there any way to get my furniture sooner?
Yes, in some cases we can expedite your shipment. Please contact our customer service team for special pricing.
How do I know when my order has shipped?
You will receive an email from us as soon as your order ships along with a tracking number so you can follow your shipment. You may also check your products shipping status on our site through your account.
Does delivery include set-up?
All items are shipped in one or more boxes and are delivered to your front door, but are not taken inside. All of our furniture is designed to be set-up by our customers using simple tools, and includes set-up instructions.
Will the delivery person take away my old furniture?
The shipper cannot take away any old pieces. We recommend those be left at your curb for garbage pickup, donated locally (many organizations will drive to your house to pick up your unwanted furniture), or brought to your local landfill. Some of our customers also sell their old furniture on Craigslist prior to delivery of new furniture.
What do I do if my furniture is damaged during shipping?
If anything is damaged being shipped to you then now worries, most products and parts can be fixed or replaced. Before refusing a delivery please call us to determine the best solution. In most cases our warehouse can quickly ship you a replacement.
Do you ship to Alaska and Hawaii?
We do ship to Alaska and Hawaii with additional charges.
I can’t take delivery for a long time, should I still order now?
You may still order. We will make a note on your order to hold production/shipping until your specified date.
What if I need to cancel an order?
Orders that are cancelled within one day of ordering will be subject to a restocking fee of the greater of $250 or 15% of the purchase price.
What types of payments do you accept?
We accept VISA, MasterCard, American Express, and Discover.